Privacy Policy

Introduction

AI Connect Hub Pty Ltd, trading as Workforce AI ("the Company," "we," "our," or "us"), is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, including our web-based platform and mobile application ("the Platform").
Workforce AI provides AI-powered solutions to businesses in Australia and New Zealand. This Privacy Policy complies with applicable privacy laws, including:

Australia: Australian Privacy Act 1988 and the Australian Privacy Principles (APPs),
New Zealand: Privacy Act 2020,
1. Increased Efficiency & Productivity
AI streamlines workflows by automating repetitive and time-consuming tasks. Businesses can process large volumes of data, manage customer interactions, and handle administrative work faster than ever—leading to higher efficiency and reduced workload for employees.
2. Data Controller and Contact Information
The data controller for Workforce AI is:

AI Connect Hub Pty Ltd
ABN: 89 681 471 876
Email: support@aiconnect.ai
Postal Address: L5, 4 Columbia Court, Norwest NSW 2153

For any privacy-related concerns, please contact us using the details above.
3. Types of Data Collected
We may collect the following types of personal information from users of the Platform:

A. Identification Data
  • Name, company name, email address, postal address, and phone number.
    • B. Technical Data
  • IP address, browser type, operating system, and usage details (e.g., how users interact with the Platform).
    • C. Financial Data
  • Payment details for subscription services.
    • D. Customer Data
  • Any personal data uploaded by users, including consumer and B2B data.
    • E. Sensitive Data
  • Health AI Agent: Health-related information, such as medical records, voice recordings, and transcriptions, processed in compliance with the Australian Privacy Act and New Zealand Privacy Act.
  • Phone AI Agent: Call recordings, transcripts, and associated metadata (e.g., call duration, timestamps).
  • Marketing AI Agent: Social media account data, marketing campaign details, and analytics.
    • 4. Purpose of Data Collection
    We collect and use personal data for the following purposes:
  • To provide and maintain the Platform.
  • To enhance user experience through analysis and optimization.
  • To process payments and manage billing.
  • To communicate important updates or notifications.
  • To comply with legal obligations, such as tax reporting and regulatory compliance.
  • To ensure the security and integrity of the Platform.

    • AI-Specific Purposes:
  • Health AI Agent: To provide medical scribing, transcription, and document generation services in compliance with healthcare regulations.
  • Phone AI Agent: To facilitate call handling, transcription, and receptionist tasks.
  • Marketing AI Agent: To assist with social media and digital marketing tasks, including campaign management and analytics.

    • We do not use customer-uploaded data for marketing purposes or sell it to third parties.
    5. Data Security
    We implement robust security measures to protect your personal information, including:
  • Industry-standard encryption.
  • Secure data storage and access controls.
  • Regular security audits and updates.
    • AI-Specific Security:
  • Data processed by our AI agents is anonymized or pseudonymized where possible.
  • Access to sensitive data is restricted to authorized personnel only.
    • Health Data Security:
  • For health-related data, we comply with the Australian Privacy Act and New Zealand Privacy Act by implementing additional safeguards, such as secure storage and encryption.
    • 6. Data Sharing
    We only share personal data with third parties under the following circumstances:
  • Service Providers: To trusted third-party providers who assist in operating the Platform (e.g., payment processors, cloud service providers).
  • Legal Requirements: To comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger or sale of assets, user data may be transferred as part of the transaction.
    • AI-Specific Sharing:
    Data processed by our AI agents is not shared with third parties unless required by law or with explicit user consent.
    Health Data Sharing:
    Health-related data is only shared with authorized service providers in compliance with the Australian Privacy Act and New Zealand Privacy Act.
    7. International Data Transfers
    Personal data may be processed and stored in countries outside of Australia, including New Zealand. We ensure that international data transfers comply with applicable privacy laws and that appropriate safeguards are in place.
    8. Data Retention
    We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Customer-uploaded data will be deleted upon request or after account termination.
    9. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance your experience on the Platform. These include:
  • Necessary Cookies: Essential for the Platform to function.
  • Performance Cookies: Analyze usage to improve functionality.
  • Functional Cookies: Remember user preferences.
  • Advertising Cookies: Deliver relevant ads and track their effectiveness.

    • You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the Platform.
    10. Use of Data for AI Models
    We do NOT use personal or sensitive data to train or improve generalized AI or machine learning models. Any data provided via third-party APIs (e.g., Google Workspace APIs) is handled in compliance with the Google API Services User Data Policy, including the Limited Use requirements.
    11. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on the Platform, and users will be notified via email or in-app notifications.
    Your continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy.
    12. Governing Law
    This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales, Australia.
    13. Contact Information
    For questions or concerns regarding this Privacy Policy, please contact us at:

    Email: support@aiconnect.ai
    Postal Address: L5, 4 Columbia Court, Norwest NSW 2153

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